Webcast by Library Journal: Self-service

The next webcast by Library Journal is: "Self-Service in Libraries: Lessons to Be Learned from the Retail World"
(SPONSORED BY: NCR and Integrated Technology Group, and Library Journal
Thursday, February 17, 2011– 12:00 PM EST – 60 minutes)

To register, visit http://www.libraryjournal.com/lj/toolswebcast/888885-388/self-service_in_libraries_lessons_to.html.csp

NCR, the world leader in self-service technologies has helped more than 150 retailers in over 25 countries achieve cost efficiencies and improved customer service through self check-out. Company experts will share valuable lessons learned from studies done in retail environments covering:

• Customer Experience: Human Interaction and Reaction
• Optimized Placement and Configuration
• Target Utilization
• Dashboard Metrics to Measure Success

Panelists:

Monica Hachem, Solution Marketing, NCR Corporation
Monica has worked exclusively with self-service technologies for the last 13 year. She will discuss consumer trends and their impact on self-service adoption as well as share experiences in self-service from multiple industries.

Jennie Johnson, Human Factors Engineering, NCR Corporation
An expert in optimizing the consumer experience and operationalizing self-service for several industries, Jennie will focus on Best Practices for a successful self-service implementation.

Moderator:
Shai Robkin, President and CEO, ITG
Co-author of the “Radio Frequency Identification Handbook for Librarians“(Libraries Unlimited, 2007), and an early identifier of the power of RFID technology for libraries.